Our Policies |
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Guarantee |
| When catering with Custom Events, if the actual head count exceeds the contract head count by more than 10%, the client will be billed for the difference. Head counts need to be confirmed seven days prior to the event. If the head count is not verified seven days in advance, the original count will be considered the guarantee. The State of California requires sales tax on all food served by our staff as well as beer, wine & carbonated beverages. Service requiring staff assistance at function will be charged accordingly. Taxes will be applied to the subtotal in addition to a 15 - 20% service charge. |
Waiver |
| Custom Events waives any liability resulting from transport, refrigeration or preparation of food by event guests after delivery of food and services to event location. Client agrees to be responsible for any damages that occur to any of Custom Events property (tables, chairs, linens, china, silverware, chafers, crystal or any other property) while event is in progress. In the event damages are suffered, the cost of repairs and or replacements shall be billed to the client. |
Payment |
| For Corporate clients, payment shall be made upon delivery, unless credit has been established and accepted by Custom Events Management. All payments 30 days or more past due are subject to a 20% finance charge. |
Cancellation |
| It is the responsibility of the client to notify Custom Events should it become necessary to cancel. Cancellation of the function will result in forfeit of 50% of the total function cost. Only Custom Events Management has the authority to disclaim this policy and determine if any refund is forthcoming. |